top of page

REFUND POLICY

Kiesh Fashion and Lifestyle LLP Refund Policy
Welcome to Kiesh Fashion and Lifestyle LLP. We are committed to providing our customers with high-quality products and exceptional service. In the event that you are not completely satisfied with your purchase, our detailed refund policy is designed to ensure a seamless and fair process. This policy applies to all purchases made through our subsidiary brand, Aazad Me.
1. Eligibility for Refunds

  • Time Frame: Refund requests must be submitted within 30 days from the date of delivery. After this period, we cannot process refunds.

  • Condition of Items: To be eligible for a refund, items must be returned in their original condition, unused, unwashed, and with all original packaging, tags, and labels intact. Any signs of wear, alteration, or damage will void eligibility.

  • Proof of Purchase: A valid receipt or proof of purchase is required to initiate and process a refund.

2. Non-Refundable Items

  • Custom-Made and Personalized Items: Items that have been custom-made or personalized according to customer specifications are not eligible for refunds.

  • Sale and Discounted Items: Items purchased on sale or with a discount are considered final sale and are not eligible for refunds.

  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or credit.

3. Initiating a Return

  • Contact Customer Service: To initiate a return, contact our customer service team at [email address] or [phone number]. Please provide your order number, a detailed reason for the return, and any supporting documentation such as photos of defects.

  • Return Authorization: Upon approval, you will receive a return authorization number and detailed instructions on how to return your item(s). Unauthorized returns will not be accepted.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Return Address: Returns should be sent to the address provided in the return authorization email. Please include the return authorization number inside the package.

5. Inspection and Processing of Returns

  • Inspection: Once we receive your returned item(s), our team will inspect the products to ensure they meet the eligibility criteria. This process typically takes 3-5 business days.

  • Notification: We will notify you via email of the approval or rejection of your refund based on the inspection results.

6. Refund Methods

  • Original Payment Method: Approved refunds will be processed back to your original payment method within 7-10 business days. The exact timing may vary depending on your bank or credit card issuer.

  • Store Credit: As an alternative, you may choose to receive store credit for the refunded amount, which can be used for future purchases on our site. Store credit will be issued immediately upon approval of the return.

7. Exchanges

  • Exchange Policy: If you need to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Items must meet the same condition criteria as returns.

  • Processing Time: Exchanges will be processed once the original item is received and inspected. If the desired exchange item is unavailable, we will offer you a refund or store credit.

8. Damaged or Defective Items

  • Reporting Issues: If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with detailed photos and a description of the issue.

  • Resolution: We will arrange for a replacement or refund for any damaged or defective items at no additional cost to you. Return shipping for such items will be covered by Kiesh Fashion and Lifestyle LLP.

9. Contact Information

  • Customer Support: For any questions or concerns regarding our refund policy, please contact our customer service team at hereforyou@aazadme.com or +91 8591702869. We are here to assist you and ensure your satisfaction.

10. Updates to This Policy

  • Policy Changes: Kiesh Fashion and Lifestyle LLP reserves the right to update or modify this refund policy at any time. Changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change. We encourage you to review this policy periodically for any updates.

Thank you for shopping with Kiesh Fashion and Lifestyle LLP and Aazad Me. We value your business and are dedicated to ensuring your satisfaction with every purchase.

bottom of page